FAQs

1) What are your shipping options?

We offer standard and expedited shipping for domestic orders. International shipping is available to select countries, with additional fees for customs and duties. You can see the available shipping options during checkout.

2) How long does it take to process my order?

Orders typically take 1-3 business days to process. For custom or made-to-order items, processing may take 4-6 weeks. We will keep you updated on the status of your order via email.

3) Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this to follow your order’s progress through our shipping partner’s tracking system.

4) What is your return policy?

You may return eligible items within 30 days of delivery for a refund or exchange. Custom orders and clearance items may have different return policies, so please check the product details.

5) How do I initiate a return?

To initiate a return, please contact our customer service team with your order details. We will provide you with return instructions and a prepaid shipping label if applicable.

6) When will I receive my refund?

Refunds are processed within 7-10 business days after we receive the returned items. Refunds will be credited to the original payment method used for purchase.

7) Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.

8) Do you offer custom furniture options?

Yes, we specialize in custom furniture. You can choose from a wide range of fabrics, finishes, and configurations. Custom orders generally take 4-6 weeks to complete.

9) What materials are used in your furniture?

Our furniture is crafted from high-quality materials, including natural wood frames, premium fabrics, and sustainable materials. Many of our items also feature stain-resistant fabrics and durable upholstery.

10) How do I care for my furniture?

We recommend regular dusting with a soft cloth and cleaning spills immediately. For more specific care instructions, refer to the product page or contact our customer service team.

11) Do you offer interior design services?

Yes, we provide complimentary interior design services, including consultations and 2D/3D room planning. Visit our services page to learn more and book an appointment with one of our experts.

12) What payment methods do you accept?

We accept major credit cards, and financing options through select partners. You can choose your preferred payment method at checkout.

13) Can I purchase gift cards?

Yes, we offer gift cards in various denominations, which can be used online or in-store.

14) How can I contact customer service?

You can reach our customer service team via phone, email, or live chat. Our team is available Monday to Friday, 9 AM to 6 PM EST.